Shipping Policy

VitaPrime Elite dispatches orders from Australia. This Shipping Policy explains our current processing times, delivery options, tracking and customer responsibilities.

Last updated: 21 August 2026

1. Order Processing

Australian and international orders are processed within 1–2 business days after payment is received.
Orders placed on weekends or public holidays are processed from the next business day.
Processing time is separate from the carrier’s delivery time.

2. Shipping Within Australia

Standard shipping: A$10 for orders under A$100.
Free standard shipping: Australian orders of A$100 or more.
Express shipping: A$15 where available.
After dispatch, standard delivery within Australia typically takes 2–7 business days, depending on the destination and carrier network.

The delivery methods and final charges available for your address are displayed at checkout.

3. International Shipping

International shipping is available to selected destinations where permitted.
The current standard international rate is A$30 where delivery is available to the entered address.
Delivery timeframes vary by destination, carrier and customs processing.
Customers are responsible for checking local import requirements before ordering.
Any customs duties, taxes or import charges imposed by the destination country are the customer’s responsibility.

The availability, service and final price shown at checkout for your address are authoritative.

4. Tracking

Once an order is dispatched, a confirmation email is sent with the available tracking details.
Please allow up to 24–48 hours after dispatch for carrier tracking to update.

5. Delivery Issues

If an order is delayed, missing or arrives damaged, please contact us so we can investigate with the carrier.
Customers should confirm that their delivery address is complete and correct before placing an order.
Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, public holidays or customs processing.

Your rights for faulty, damaged or incorrectly described products under Australian Consumer Law are not affected.

6. Authority to Leave

If Authority to Leave is offered and selected for a delivery, the carrier may leave the parcel unattended at the nominated address. Please choose a secure delivery location and follow the carrier’s tracking updates.

7. PO Boxes and Parcel Lockers

Australian orders can be delivered to PO Boxes and Parcel Lockers where the selected carrier supports them.
Availability for international postal addresses depends on the destination country and carrier.