VitaPrime Elite (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.vitaprimeelite.com.au (the “Site”), or purchase our products.
1. Information We Collect
We may collect the following types of personal information:
Personal details: name, email address, phone number, billing/shipping address.
Payment details: processed securely by third-party payment providers (we do not store full credit card numbers).
Purchase history & preferences: orders you place with us.
Technical data: IP address, browser type, device information, cookies, and usage patterns.
2. How We Collect Information
When you place an order through our Site.
When you sign up for our newsletter or marketing communications.
When you contact us directly by email, phone, or form submission.
Through cookies and analytics tools (e.g., Google Analytics, Meta Pixel) when you browse our Site.
3. How We Use Your Information
We may use your personal information to:
Process and deliver your orders.
Communicate with you regarding your purchase, account, or inquiries.
Send promotional emails or marketing content (if you have opted in).
Improve our products, services, and website experience.
Comply with legal obligations under Australian law.
4. Disclosure of Information
We may share your personal information with:
Service providers (e.g., payment processors, couriers, IT and marketing providers).
Regulators or authorities if required by law.
We do not sell, rent, or trade your personal information to third parties.
5. Cookies & Tracking
Our Site uses cookies and similar technologies to improve your browsing experience, remember preferences, and collect analytics data. You can disable cookies through your browser settings, but some features of our Site may not function correctly.
6. Marketing & Communications
You may opt out of receiving promotional emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of electronic storage or transmission is 100% secure.
8. International Data Transfers
Some of our third-party service providers may store or process data overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
9. Access & Correction
You may request access to or correction of the personal information we hold about you at any time. Contact us using the details below.
10. Your Rights
Under the Australian Privacy Principles, you have the right to:
Access the personal information we hold about you.
Request corrections to inaccurate or outdated information.
Complain if you believe we have breached your privacy rights.
11. Privacy Complaints
If you have a concern or complaint about how we handle your personal information, please contact us first. If we cannot resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.
13. Contact Us
If you have any questions or requests relating to this Privacy Policy, please contact us:
