Refund

📜 VitaPrime Elite – Refunds & Returns            Policy

At VitaPrime Elite, we want you to be completely satisfied with your purchase. Our Refunds & Returns Policy is designed to comply with your rights under the Australian Consumer Law (ACL) while providing clear guidelines for returns.

1. Your Rights Under the Australian Consumer Law (ACL)

You are entitled to a replacement, repair, or refund if a product:

  • Is faulty, defective, or unsafe.

  • Is significantly different from its description or sample shown.

  • Fails to do what we said it would, or what you would reasonably expect.

These rights cannot be excluded under Australian law.

2. Change-of-Mind Returns

  • For hygiene and safety reasons, we cannot accept returns of opened supplement products.

  • If you change your mind, we may accept a return of unopened and unused products in their original condition within 14 days of delivery, at our discretion.

  • Return shipping for change-of-mind returns is the responsibility of the customer.

3. Damaged or Faulty Products

  • If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

  • We may request photos as proof.

  • We will arrange a replacement, store credit, or refund, including reasonable return shipping costs.

4. How to Request a Return

To request a return, please contact our customer service team with:

  • Your order number.

  • The product(s) you wish to return.

  • Reason for the return.

Contact details:
📧 Email: [Insert Business Email]
📞 Phone: [Insert Business Number]

Our team will provide return instructions.

5. Processing Refunds

  • Refunds will be processed back to your original payment method within 5–10 business days after we receive and inspect the returned item(s).

  • Shipping fees are non-refundable (except where products are faulty, damaged, or not as described).

6. Non-Returnable Items

For health and safety reasons, the following cannot be returned:

7. International Orders

International customers are responsible for ensuring supplements are permitted in their country. Refunds cannot be issued for products refused by customs or delayed due to import regulations.

8. Contact Us

If you have any questions about our Refunds & Returns Policy, please contact us:

VitaPrime Elite
Email: vitaprimeelite@gmail.com